Our approach to quality is simple: meet or exceed our clients' expectations through continuous quality improvement and by building our work right the first time.
We do this by executing quality control program designed to ensure:
Meet requirements: We create work plans that describe the means and methods of performing our work. Pre-activity meetings communicate how our work plans fulfill contract, design and client requirements.
Exceed clients’ expectations: We listen and act upon clients’ concerns. We treat clients with respect and are transparent in our dealings. Our goal is to build long-term trusting relationships with our clients at all levels.
Eliminate rework: We identify and immediately report quality issues whenever they occur. If there is an issue, the root-cause analysis is performed to eliminate the issues and prevent future occurrence.
Demonstrate continuous quality improvement: By consistently focusing on quality, we commit to excellence in all that we do. We encourage new and innovative ideas to enhance our performance.
Build work right the first time: Our work is continually checked by the supervisors and craftsmen who build the work, ensuring it is built “right the first time.”